which complies with the requirements of ISO 9001-2008. Management are committed to meeting
and enhancing the requirements of their customers.
This will be achieved by setting and monitoring objectives and targets which measure these
requirements and our organisation's effectiveness. The company objective's and targets are published
via our management systems manual and are available centrally through line management. Progress
towards achieving the objectives and targets will be measured and analysed at quarterly management
review meetings, the outputs from which are also available through line management.
We are also committed to continual and progressive improvement of our business processes and
services delivered to our customers. This will be through quality programmes managed by all staff at
SWGR.
August 2010